Privacy Policy

This page describes TCNETS’s SMS messaging program and how information related to that program is handled.

Privacy Policy: Information We Collect and Use

If you contact TCNETS or choose to join an SMS program, we may collect the contact information you provide, such as your name, email address, mobile number, the message program you selected, and records of your SMS opt-in or consent. We use this information to respond to you, provide requested services, administer the selected messaging program, and send only the messages you have authorized.

SMS Information Sharing

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. TCNETS does not sell or rent mobile numbers, SMS opt-in information, or messaging consent. No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. SMS opt-in and consent are specific to the TCNETS program for which you gave consent; they are not sold, transferred, or used to enroll you in another company’s messaging program.

All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. SMS opt-in data, consent records, and consent status are not sold, shared, rented, or transferred to any third party, affiliate, or sender. Each SMS consent is a direct, one-to-one authorization for the selected TCNETS program and is not transferable to another sender or campaign.

To deliver messages you requested, TCNETS may provide your mobile number and message content to messaging platform providers, phone carriers, aggregators, and vendors acting on our behalf. They may process that limited information only to provide, route, or support the specific messages, and may not use it for their own marketing or other independent purposes. These delivery providers are not given your consent record or permission to use your consent for another sender or campaign.

Safeguards and Choices

TCNETS uses reasonable administrative and technical safeguards for contact and messaging information and retains it only as needed to provide the requested service, honor messaging preferences, and meet applicable obligations. You may stop SMS messages at any time by replying STOP. See the terms below for help and contact options.

SMS Terms & Conditions

For details about how we handle personal information, see the Privacy Policy above.

Brand and Program Description

TCNETS may send SMS or MMS messages about service notifications, account updates, appointment reminders, billing alerts, customer support communications, and occasional informational messages. Promotional messages, if offered, require a separate, express opt-in. Your consent to one message category does not enroll you in another category.

Message Frequency and Rates

Message frequency varies based on the service and messaging program you choose. Message and data rates may apply. Your mobile carrier may charge fees for sending or receiving messages, depending on your carrier and plan.

Opt-Out and Rejoining

Reply STOP to any message to opt out. You will receive a confirmation, and no further messages will be sent through that program unless you opt in again. Where supported, reply START to resume messages or sign up again through the applicable TCNETS process.

Help and Contact

Reply HELP for assistance, email service@tcnets.com, or call 716-770-1009.

Carriers are not liable for delayed or undelivered messages.